Wilo Toilet macerator · your observations
Which fitting was used before the unit changed?
List the connected toilet, basin, shower or other fixtures already present and identify the unit. WC macerators, greywater pumps and lifting stations are different products with different applications.
Pumping continues beyond its usual pattern
Identify the last connected fitting used. Flow, activation or pumping questions depend on the exact unit. Stop connected use if waste backs up; leave the casing closed and do not add drain chemicals.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
If the label cannot be seen
Use a receipt or manual if you have one and explain which details remain unavailable. Do not pull out, lift or dismantle connected equipment just to complete a web enquiry.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
The Wilo reference
Retain the complete Wilo label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.