Enquiry preparation
Fridge-freezer: mention what happened immediately beforehand
For a fridge-freezer enquiry: An interruption, move or altered setting can add context. State the sequence without assuming the earlier event caused the present difficulty. The product identity and current behaviour still matter.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Say what changed in the fridge and what changed in the freezer, including their warnings. American-style and side-by-side models and sealed refrigerant-circuit work are outside our service.
Why this belongs in the enquiry
The fridge-freezer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.