Enquiry preparation
Fridge-freezer: explain the normal fitted position
For a fridge-freezer enquiry: Mention a furniture door, stacked machine, cabinet housing or confined unit where it applies. A description of access helps plan the discussion; do not disconnect or drag equipment out.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Say what changed in the fridge and what changed in the freezer, including their warnings. American-style and side-by-side models and sealed refrigerant-circuit work are outside our service.
Why this belongs in the enquiry
The fridge-freezer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.