Enquiry preparation
Fridge-freezer: agree who can authorise the request
For a fridge-freezer enquiry: Establish ownership, the person approving work and who can provide entry. Keep those arrangements with the service address so a technical enquiry is not delayed by missing authority.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Say what changed in the fridge and what changed in the freezer, including their warnings. American-style and side-by-side models and sealed refrigerant-circuit work are outside our service.
Why this belongs in the enquiry
The fridge-freezer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.