Enquiry preparation
Hob: show the relevant detail safely
For a hob enquiry: A normal-position photograph, accessible label or visible display can help. Keep private documents outside the frame. Do not remove covers, lift a machine or recreate hazardous operation for a picture.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Identify the fuel or hob format and copy the affected zone’s display. For induction, mention pan recognition during ordinary use. Do not keep resetting a hob that trips the electricity.
Why this belongs in the enquiry
The hob reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.