Enquiry preparation
Oven: keep a note of the different occasions
For a oven enquiry: Retain settings and outcomes from ordinary use already observed. An intermittent issue can be difficult to describe from memory. Do not run further demonstrations of smoke, tripping or dangerous leakage.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
A fan, light or clock can work while a selected cooking function fails to heat. Keep the mode symbol, temperature selection and affected cavity together rather than describing the whole oven as dead.
Why this belongs in the enquiry
The oven reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.