Enquiry preparation
Oven: write selection, behaviour and result
For a oven enquiry: Begin with the setting, follow with what changed and finish with the outcome. Keep the warning in the same account. Observations are useful without turning them into a component diagnosis.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
A fan, light or clock can work while a selected cooking function fails to heat. Keep the mode symbol, temperature selection and affected cavity together rather than describing the whole oven as dead.
Why this belongs in the enquiry
The oven reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.