Enquiry preparation
Oven: show the relevant detail safely
For a oven enquiry: A normal-position photograph, accessible label or visible display can help. Keep private documents outside the frame. Do not remove covers, lift a machine or recreate hazardous operation for a picture.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
A fan, light or clock can work while a selected cooking function fails to heat. Keep the mode symbol, temperature selection and affected cavity together rather than describing the whole oven as dead.
Why this belongs in the enquiry
The oven reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.