Enquiry preparation
Vacuum cleaner: mention what happened immediately beforehand
For a vacuum cleaner enquiry: An interruption, move or altered setting can add context. State the sequence without assuming the earlier event caused the present difficulty. The product identity and current behaviour still matter.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Describe which function changed, any warning and the charging behaviour where relevant. The team must confirm the actual model and requested work before accepting a small-appliance enquiry.
Why this belongs in the enquiry
The vacuum cleaner reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.