Enquiry preparation
Washer-dryer: mention what happened immediately beforehand
For a washer-dryer enquiry: An interruption, move or altered setting can add context. State the sequence without assuming the earlier event caused the present difficulty. The product identity and current behaviour still matter.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Explain whether washing and emptying finished, then describe the drying selection and result. A combined appliance can wash normally while leaving laundry damp; keep the two observations separate.
Why this belongs in the enquiry
The washer-dryer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.