Enquiry preparation
Washer-dryer: show the relevant detail safely
For a washer-dryer enquiry: A normal-position photograph, accessible label or visible display can help. Keep private documents outside the frame. Do not remove covers, lift a machine or recreate hazardous operation for a picture.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Explain whether washing and emptying finished, then describe the drying selection and result. A combined appliance can wash normally while leaving laundry damp; keep the two observations separate.
Why this belongs in the enquiry
The washer-dryer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.