Cooker hood · your observations
Listen to the fan; describe the air movement.
Keep lighting, fan-speed response and extraction performance distinct. State whether the hood recirculates or vents outside, where known, without climbing onto the worktop or dismantling it.
The fan runs but the air movement seems weaker
State the normal speed setting and whether the sound also changed. The filter arrangement and existing air route may matter. Do not remove a high-level hood to prepare this description.
A new sound at a particular stage
A buzz at start-up and a scrape during movement are different observations. Note when it begins. Stop using equipment that burns, smokes or moves uncontrollably rather than recording another demonstration.
If the last use was interrupted
Say whether someone cancelled the programme, power was interrupted or the appliance stopped by itself. Those are different starting points; timing alone cannot establish the cause.
Before discussing a replacement
Retain the existing unit reference and fitted arrangement. A similar width or brand badge does not establish that a new product is compatible with existing connections.
At your New Addington address
Give the full service postcode and describe the actual fitted access in New Addington. CR0 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.