Cooker hood · your observations
Listen to the fan; describe the air movement.
Keep lighting, fan-speed response and extraction performance distinct. State whether the hood recirculates or vents outside, where known, without climbing onto the worktop or dismantling it.
The fan runs but the air movement seems weaker
State the normal speed setting and whether the sound also changed. The filter arrangement and existing air route may matter. Do not remove a high-level hood to prepare this description.
The programme does not reach its usual finish
Keep the selected function and the final stage you recognised. Was there a completion indication, a warning or silence? Describe the last ordinary use instead of repeatedly recreating unsafe behaviour.
If the last use was interrupted
Say whether someone cancelled the programme, power was interrupted or the appliance stopped by itself. Those are different starting points; timing alone cannot establish the cause.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
At your Purley address
Give the full service postcode and describe the actual fitted access in Purley. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.