Toilet macerator · your observations
Which fitting was used before the unit changed?
List the connected toilet, basin, shower or other fixtures already present and identify the unit. WC macerators, greywater pumps and lifting stations are different products with different applications.
Pumping continues beyond its usual pattern
Identify the last connected fitting used. Flow, activation or pumping questions depend on the exact unit. Stop connected use if waste backs up; leave the casing closed and do not add drain chemicals.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
If the label cannot be seen
Use a receipt or manual if you have one and explain which details remain unavailable. Do not pull out, lift or dismantle connected equipment just to complete a web enquiry.
Before sending a picture
Check that the display or normal fitted position is in focus and personal paperwork is outside the frame. A useful picture does not require an unsafe demonstration.
At your West Croydon address
Give the full service postcode and describe the actual fitted access in West Croydon. CR0 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.