Vacuum cleaner · your observations
Power, brush and suction are different clues.
Describe which function changed, any warning and the charging behaviour where relevant. The team must confirm the actual model and requested work before accepting a small-appliance enquiry.
Pickup falls while another function still responds
Keep brush movement, power and warning observations alongside the suction change. Follow only the product’s ordinary user-care instructions. Battery and electrical housings remain closed.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
At your Coulsdon address
Give the full service postcode and describe the actual fitted access in Coulsdon. CR5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.