Vacuum cleaner · your observations
Power, brush and suction are different clues.
Describe which function changed, any warning and the charging behaviour where relevant. The team must confirm the actual model and requested work before accepting a small-appliance enquiry.
Pickup falls while another function still responds
Keep brush movement, power and warning observations alongside the suction change. Follow only the product’s ordinary user-care instructions. Battery and electrical housings remain closed.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
At your Norbury address
Give the full service postcode and describe the actual fitted access in Norbury. SW16 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.