Vacuum cleaner · your observations
Power, brush and suction are different clues.
Describe which function changed, any warning and the charging behaviour where relevant. The team must confirm the actual model and requested work before accepting a small-appliance enquiry.
Pickup falls while another function still responds
Keep brush movement, power and warning observations alongside the suction change. Follow only the product’s ordinary user-care instructions. Battery and electrical housings remain closed.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
Before sending a picture
Check that the display or normal fitted position is in focus and personal paperwork is outside the frame. A useful picture does not require an unsafe demonstration.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
At your Upper Norwood address
Give the full service postcode and describe the actual fitted access in Upper Norwood. SE19 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.