Bosch Tumble dryer · your observations
Start with the programme and the finished load.
A dryer that ends early needs a different account from one whose drum never turns. Include vented, condenser or heat-pump format and whether the laundry came out cold, warm or still damp.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
When someone else used it last
Keep their description of the setting and result. A direct observation is often clearer than a later guess about which component might have failed.
Before discussing a replacement
Retain the existing unit reference and fitted arrangement. A similar width or brand badge does not establish that a new product is compatible with existing connections.
The Bosch reference
Retain the complete Bosch label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your South Croydon address
Give the full service postcode and describe the actual fitted access in South Croydon. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.