Grundfos Toilet macerator · your observations
Which fitting was used before the unit changed?
List the connected toilet, basin, shower or other fixtures already present and identify the unit. WC macerators, greywater pumps and lifting stations are different products with different applications.
Pumping continues beyond its usual pattern
Identify the last connected fitting used. Flow, activation or pumping questions depend on the exact unit. Stop connected use if waste backs up; leave the casing closed and do not add drain chemicals.
The display gives a message or symbol
Copy every character from the safely visible panel, preserving zeroes, letters and punctuation. A code is model-dependent; an online meaning from another product cannot settle this enquiry.
Before sending a picture
Check that the display or normal fitted position is in focus and personal paperwork is outside the frame. A useful picture does not require an unsafe demonstration.
If the account is becoming complicated
Use three short sentences: the setting selected, the changed behaviour and the final result. Put the model and exact warning alongside them, rather than combining several guessed causes.
The Grundfos reference
Identify the exact pumping product and the fixtures already connected. WC-waste handling and greywater applications must not be combined simply because the maker’s name matches.
At your Coulsdon address
Give the full service postcode and describe the actual fitted access in Coulsdon. CR5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.