Kenwood Food-waste disposal · your observations
Read the motor-unit label beneath the sink.
A sink name is not always the disposer maker. Give the actual unit reference and its switch, air button or stopper arrangement. Describe humming, stopping, leakage or a changed sound without reaching inside.
A hum replaces normal disposal operation
Stop running the unit and retain the label and control details. A motor or restriction may need assessment. Keep hands and tools out of the chamber and do not order parts from the symptom alone.
The display gives a message or symbol
Copy every character from the safely visible panel, preserving zeroes, letters and punctuation. A code is model-dependent; an online meaning from another product cannot settle this enquiry.
Before sending a picture
Check that the display or normal fitted position is in focus and personal paperwork is outside the frame. A useful picture does not require an unsafe demonstration.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
The Kenwood reference
Retain the complete Kenwood label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Coulsdon address
Give the full service postcode and describe the actual fitted access in Coulsdon. CR5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.