Montpellier Tumble dryer · your observations
Start with the programme and the finished load.
A dryer that ends early needs a different account from one whose drum never turns. Include vented, condenser or heat-pump format and whether the laundry came out cold, warm or still damp.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
If the account is becoming complicated
Use three short sentences: the setting selected, the changed behaviour and the final result. Put the model and exact warning alongside them, rather than combining several guessed causes.
The Montpellier reference
Retain the complete Montpellier label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Sanderstead address
Give the full service postcode and describe the actual fitted access in Sanderstead. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.