Montpellier Tumble dryer · your observations
Start with the programme and the finished load.
A dryer that ends early needs a different account from one whose drum never turns. Include vented, condenser or heat-pump format and whether the laundry came out cold, warm or still damp.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
If the account is becoming complicated
Use three short sentences: the setting selected, the changed behaviour and the final result. Put the model and exact warning alongside them, rather than combining several guessed causes.
The Montpellier reference
Retain the complete Montpellier label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Thornton Heath address
Give the full service postcode and describe the actual fitted access in Thornton Heath. CR7 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.