Pumpmaster Toilet macerator · your observations
Which fitting was used before the unit changed?
List the connected toilet, basin, shower or other fixtures already present and identify the unit. WC macerators, greywater pumps and lifting stations are different products with different applications.
Pumping continues beyond its usual pattern
Identify the last connected fitting used. Flow, activation or pumping questions depend on the exact unit. Stop connected use if waste backs up; leave the casing closed and do not add drain chemicals.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
When the fitted space is tight
Mention the existing furniture front, stack or surrounding units. Access can affect the proposed work, but a householder need not move or disconnect equipment to describe it.
When the behaviour varies
Settings, loads and outcomes from ordinary uses already observed can help describe variation. A normal result on one occasion is useful context, not a remote all-clear.
The Pumpmaster reference
Retain the complete Pumpmaster label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Purley address
Give the full service postcode and describe the actual fitted access in Purley. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.