Saniflo Toilet macerator · your observations
Which fitting was used before the unit changed?
List the connected toilet, basin, shower or other fixtures already present and identify the unit. WC macerators, greywater pumps and lifting stations are different products with different applications.
Pumping continues beyond its usual pattern
Identify the last connected fitting used. Flow, activation or pumping questions depend on the exact unit. Stop connected use if waste backs up; leave the casing closed and do not add drain chemicals.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
Before discussing a replacement
Retain the existing unit reference and fitted arrangement. A similar width or brand badge does not establish that a new product is compatible with existing connections.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
The Saniflo reference
Keep the SFA Saniflo unit and family designation together. Saniplus and Sanitop are family names; a greywater pump and a WC macerator are not the same product.
At your Sanderstead address
Give the full service postcode and describe the actual fitted access in Sanderstead. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.