Fridge-freezer · Focused observation
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
We agree suitable work and arrangements for your actual appliance.
How this relates to your fridge-freezer
Say what changed in the fridge and what changed in the freezer, including their warnings. American-style and side-by-side models and sealed refrigerant-circuit work are outside our service.
Keep the observation separate from a diagnosis
Describe what you saw during ordinary use, then retain the complete model. An observation can help frame an assessment but does not establish which part is faulty.
A description is enough for the first contact
Do not repeat a cycle to recreate smoke, tripping, burning, unsafe movement or leakage near electrical parts. Keep connected equipment in place and do not remove covers.
Find your focused guide
Your appliance. Your area.
Select the actual label, appliance and service locality to open a focused guide.