LG Washer-dryer · your observations
Separate the wash from the drying stage.
Explain whether washing and emptying finished, then describe the drying selection and result. A combined appliance can wash normally while leaving laundry damp; keep the two observations separate.
A completed wash leaves a poor drying result
Include combined or dry-only selection, approximate load and whether the machine emptied normally. Drying airflow, sensing and temperature control can need assessment without establishing a failed component.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
When someone else used it last
Keep their description of the setting and result. A direct observation is often clearer than a later guess about which component might have failed.
When the behaviour varies
Settings, loads and outcomes from ordinary uses already observed can help describe variation. A normal result on one occasion is useful context, not a remote all-clear.
The LG reference
Retain the complete LG label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.