Enquiry preparation
Fridge: mention what happened immediately beforehand
For a fridge enquiry: An interruption, move or altered setting can add context. State the sequence without assuming the earlier event caused the present difficulty. The product identity and current behaviour still matter.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
A safely visible temperature reading and its time are more useful than a guessed refrigerant fault. Describe the door closure, display and any visible frost. Suitable conventional domestic work needs assessment.
Why this belongs in the enquiry
The fridge reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
Before arranging a visit
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.