Cooker · your observations
A cooker has several jobs. Which one changed?
Identify the hob, grill or oven involved and whether the appliance is electric, gas or dual fuel. Gas work is considered individually; this is not an offer of gas conversions or AGA repairs.
The grill no longer gives its usual result
Keep the selected grill mode and cavity with the observation. Use only the manufacturer’s normal door-position instructions. Stop using equipment that trips, burns or smells unsafe.
A new sound at a particular stage
A buzz at start-up and a scrape during movement are different observations. Note when it begins. Stop using equipment that burns, smokes or moves uncontrollably rather than recording another demonstration.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
If the account is becoming complicated
Use three short sentences: the setting selected, the changed behaviour and the final result. Put the model and exact warning alongside them, rather than combining several guessed causes.
At your New Addington address
Give the full service postcode and describe the actual fitted access in New Addington. CR0 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.