Fridge · your observations
Use an actual reading when one is available.
A safely visible temperature reading and its time are more useful than a guessed refrigerant fault. Describe the door closure, display and any visible frost. Suitable conventional domestic work needs assessment.
The refrigerator reading is higher than usual
Retain actual readings and times where safely available. Describe door closure and visible frost. Control or airflow assessment is distinct from excluded refrigerant or compressor work.
The programme does not reach its usual finish
Keep the selected function and the final stage you recognised. Was there a completion indication, a warning or silence? Describe the last ordinary use instead of repeatedly recreating unsafe behaviour.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
Where another person authorises work
Agree who owns the appliance, approves charges and provides entry. Keep those arrangements with the service address before a visit is discussed.
At your Carshalton address
Give the full service postcode and describe the actual fitted access in Carshalton. SM5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.