Fridge · your observations
Use an actual reading when one is available.
A safely visible temperature reading and its time are more useful than a guessed refrigerant fault. Describe the door closure, display and any visible frost. Suitable conventional domestic work needs assessment.
The refrigerator reading is higher than usual
Retain actual readings and times where safely available. Describe door closure and visible frost. Control or airflow assessment is distinct from excluded refrigerant or compressor work.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
When the fitted space is tight
Mention the existing furniture front, stack or surrounding units. Access can affect the proposed work, but a householder need not move or disconnect equipment to describe it.
If the label cannot be seen
Use a receipt or manual if you have one and explain which details remain unavailable. Do not pull out, lift or dismantle connected equipment just to complete a web enquiry.
At your Purley address
Give the full service postcode and describe the actual fitted access in Purley. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.