Washing machine · your observations
A wet load can tell more than a guessed fault.
Was the drum still holding water, or had it emptied before the spin was missed? Note the chosen wash, door status and exact warning. Those distinctions help frame a washing-machine enquiry.
The water went but the laundry stayed wet
Distinguish an emptied drum with a missed spin from a machine that cannot drain. Retain the load and programme details. Balance, drive and control observations can lead to different assessment questions.
The programme does not reach its usual finish
Keep the selected function and the final stage you recognised. Was there a completion indication, a warning or silence? Describe the last ordinary use instead of repeatedly recreating unsafe behaviour.
If the label cannot be seen
Use a receipt or manual if you have one and explain which details remain unavailable. Do not pull out, lift or dismantle connected equipment just to complete a web enquiry.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
At your New Addington address
Give the full service postcode and describe the actual fitted access in New Addington. CR0 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.