Washing machine · your observations
A wet load can tell more than a guessed fault.
Was the drum still holding water, or had it emptied before the spin was missed? Note the chosen wash, door status and exact warning. Those distinctions help frame a washing-machine enquiry.
Water remains before the spin
Tell us whether water is still visible and whether the door remains locked. The pump, drain route or water-level information may need assessment; retained water alone does not prove which one is responsible.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
If the account is becoming complicated
Use three short sentences: the setting selected, the changed behaviour and the final result. Put the model and exact warning alongside them, rather than combining several guessed causes.
At your Selsdon address
Give the full service postcode and describe the actual fitted access in Selsdon. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.