Washing machine · your observations
A wet load can tell more than a guessed fault.
Was the drum still holding water, or had it emptied before the spin was missed? Note the chosen wash, door status and exact warning. Those distinctions help frame a washing-machine enquiry.
The water went but the laundry stayed wet
Distinguish an emptied drum with a missed spin from a machine that cannot drain. Retain the load and programme details. Balance, drive and control observations can lead to different assessment questions.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
If the last use was interrupted
Say whether someone cancelled the programme, power was interrupted or the appliance stopped by itself. Those are different starting points; timing alone cannot establish the cause.
If the account is becoming complicated
Use three short sentences: the setting selected, the changed behaviour and the final result. Put the model and exact warning alongside them, rather than combining several guessed causes.
At your Upper Norwood address
Give the full service postcode and describe the actual fitted access in Upper Norwood. SE19 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.