Bosch Washing machine · your observations
A wet load can tell more than a guessed fault.
Was the drum still holding water, or had it emptied before the spin was missed? Note the chosen wash, door status and exact warning. Those distinctions help frame a washing-machine enquiry.
Water remains before the spin
Tell us whether water is still visible and whether the door remains locked. The pump, drain route or water-level information may need assessment; retained water alone does not prove which one is responsible.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
The Bosch reference
Retain the complete Bosch label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Sanderstead address
Give the full service postcode and describe the actual fitted access in Sanderstead. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.