Fridgemaster Fridge · your observations
Use an actual reading when one is available.
A safely visible temperature reading and its time are more useful than a guessed refrigerant fault. Describe the door closure, display and any visible frost. Suitable conventional domestic work needs assessment.
The refrigerator reading is higher than usual
Retain actual readings and times where safely available. Describe door closure and visible frost. Control or airflow assessment is distinct from excluded refrigerant or compressor work.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
When someone else used it last
Keep their description of the setting and result. A direct observation is often clearer than a later guess about which component might have failed.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
The Fridgemaster reference
Retain the complete Fridgemaster label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Coulsdon address
Give the full service postcode and describe the actual fitted access in Coulsdon. CR5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.