Miele Washer-dryer · your observations
Separate the wash from the drying stage.
Explain whether washing and emptying finished, then describe the drying selection and result. A combined appliance can wash normally while leaving laundry damp; keep the two observations separate.
A completed wash leaves a poor drying result
Include combined or dry-only selection, approximate load and whether the machine emptied normally. Drying airflow, sensing and temperature control can need assessment without establishing a failed component.
The programme does not reach its usual finish
Keep the selected function and the final stage you recognised. Was there a completion indication, a warning or silence? Describe the last ordinary use instead of repeatedly recreating unsafe behaviour.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
The Miele reference
Retain the complete Miele label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Croydon address
Give the full service postcode and describe the actual fitted access in Croydon. CR0 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.