Stoves Cooker · your observations
A cooker has several jobs. Which one changed?
Identify the hob, grill or oven involved and whether the appliance is electric, gas or dual fuel. Gas work is considered individually; this is not an offer of gas conversions or AGA repairs.
The grill no longer gives its usual result
Keep the selected grill mode and cavity with the observation. Use only the manufacturer’s normal door-position instructions. Stop using equipment that trips, burns or smells unsafe.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
When someone else used it last
Keep their description of the setting and result. A direct observation is often clearer than a later guess about which component might have failed.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
The Stoves reference
Retain the complete Stoves label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Sanderstead address
Give the full service postcode and describe the actual fitted access in Sanderstead. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.