Freezer · your observations
Keep the warning with the visible condition.
Note the alarm, temperature display and where frost can be seen. Leave the ice and lining intact. An alarm can prompt several assessment routes; it does not identify a failed compressor.
A different frost pattern is visible
Say whether frost is concentrated near the door or elsewhere that is already visible. Door sealing or defrost behaviour may need consideration. Do not chip the ice or use improvised heat.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
When the fitted space is tight
Mention the existing furniture front, stack or surrounding units. Access can affect the proposed work, but a householder need not move or disconnect equipment to describe it.
When someone else used it last
Keep their description of the setting and result. A direct observation is often clearer than a later guess about which component might have failed.
At your Purley address
Give the full service postcode and describe the actual fitted access in Purley. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.