Freezer · your observations
Keep the warning with the visible condition.
Note the alarm, temperature display and where frost can be seen. Leave the ice and lining intact. An alarm can prompt several assessment routes; it does not identify a failed compressor.
A different frost pattern is visible
Say whether frost is concentrated near the door or elsewhere that is already visible. Door sealing or defrost behaviour may need consideration. Do not chip the ice or use improvised heat.
The programme does not reach its usual finish
Keep the selected function and the final stage you recognised. Was there a completion indication, a warning or silence? Describe the last ordinary use instead of repeatedly recreating unsafe behaviour.
If the last use was interrupted
Say whether someone cancelled the programme, power was interrupted or the appliance stopped by itself. Those are different starting points; timing alone cannot establish the cause.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
At your South Norwood address
Give the full service postcode and describe the actual fitted access in South Norwood. SE25 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.