Hob · your observations
One zone or the entire hob?
Identify the fuel or hob format and copy the affected zone’s display. For induction, mention pan recognition during ordinary use. Do not keep resetting a hob that trips the electricity.
The difficulty is confined to one zone
Record the zone indication and whether other zones respond in ordinary use. Control, recognition and heating questions depend on the actual product; do not deliberately repeat electrical trips.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
Before sending a picture
Check that the display or normal fitted position is in focus and personal paperwork is outside the frame. A useful picture does not require an unsafe demonstration.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
At your Crystal Palace address
Give the full service postcode and describe the actual fitted access in Crystal Palace. SE19 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.