Hob · your observations
One zone or the entire hob?
Identify the fuel or hob format and copy the affected zone’s display. For induction, mention pan recognition during ordinary use. Do not keep resetting a hob that trips the electricity.
The difficulty is confined to one zone
Record the zone indication and whether other zones respond in ordinary use. Control, recognition and heating questions depend on the actual product; do not deliberately repeat electrical trips.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
At your East Croydon address
Give the full service postcode and describe the actual fitted access in East Croydon. CR0 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.