Hob · your observations
One zone or the entire hob?
Identify the fuel or hob format and copy the affected zone’s display. For induction, mention pan recognition during ordinary use. Do not keep resetting a hob that trips the electricity.
The difficulty is confined to one zone
Record the zone indication and whether other zones respond in ordinary use. Control, recognition and heating questions depend on the actual product; do not deliberately repeat electrical trips.
The display gives a message or symbol
Copy every character from the safely visible panel, preserving zeroes, letters and punctuation. A code is model-dependent; an online meaning from another product cannot settle this enquiry.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
When the behaviour varies
Settings, loads and outcomes from ordinary uses already observed can help describe variation. A normal result on one occasion is useful context, not a remote all-clear.
At your Upper Norwood address
Give the full service postcode and describe the actual fitted access in Upper Norwood. SE19 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.