IKEA Hob · your observations
One zone or the entire hob?
Identify the fuel or hob format and copy the affected zone’s display. For induction, mention pan recognition during ordinary use. Do not keep resetting a hob that trips the electricity.
The difficulty is confined to one zone
Record the zone indication and whether other zones respond in ordinary use. Control, recognition and heating questions depend on the actual product; do not deliberately repeat electrical trips.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
Before discussing a replacement
Retain the existing unit reference and fitted arrangement. A similar width or brand badge does not establish that a new product is compatible with existing connections.
The IKEA reference
Retain the complete IKEA label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Purley address
Give the full service postcode and describe the actual fitted access in Purley. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.