Fridge-freezer · your observations
Two compartments deserve two observations.
Say what changed in the fridge and what changed in the freezer, including their warnings. American-style and side-by-side models and sealed refrigerant-circuit work are outside our service.
One compartment changes before the other
Keep a separate note for the fridge and freezer, including their warnings. Suitable control or defrost work needs confirmation; regassing and sealed-system work are not offered.
A new sound at a particular stage
A buzz at start-up and a scrape during movement are different observations. Note when it begins. Stop using equipment that burns, smokes or moves uncontrollably rather than recording another demonstration.
When the fitted space is tight
Mention the existing furniture front, stack or surrounding units. Access can affect the proposed work, but a householder need not move or disconnect equipment to describe it.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
At your Selsdon address
Give the full service postcode and describe the actual fitted access in Selsdon. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.