Fridge-freezer · your observations
Two compartments deserve two observations.
Say what changed in the fridge and what changed in the freezer, including their warnings. American-style and side-by-side models and sealed refrigerant-circuit work are outside our service.
One compartment changes before the other
Keep a separate note for the fridge and freezer, including their warnings. Suitable control or defrost work needs confirmation; regassing and sealed-system work are not offered.
Water or waste appears where it should not
Give the first visible position and what was happening at the time. Do not pull out a connected machine to trace it. Stop use where leakage creates electrical or waste-backup risks.
If the label cannot be seen
Use a receipt or manual if you have one and explain which details remain unavailable. Do not pull out, lift or dismantle connected equipment just to complete a web enquiry.
Before discussing a replacement
Retain the existing unit reference and fitted arrangement. A similar width or brand badge does not establish that a new product is compatible with existing connections.
At your Shirley address
Give the full service postcode and describe the actual fitted access in Shirley. CR0 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.