Fridge-freezer · your observations
Two compartments deserve two observations.
Say what changed in the fridge and what changed in the freezer, including their warnings. American-style and side-by-side models and sealed refrigerant-circuit work are outside our service.
One compartment changes before the other
Keep a separate note for the fridge and freezer, including their warnings. Suitable control or defrost work needs confirmation; regassing and sealed-system work are not offered.
Some uses work and others do not
Write down the selection and result on each occasion you already observed. One successful programme does not explain away a recurring difficulty or identify the part responsible.
If the label cannot be seen
Use a receipt or manual if you have one and explain which details remain unavailable. Do not pull out, lift or dismantle connected equipment just to complete a web enquiry.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
At your Thornton Heath address
Give the full service postcode and describe the actual fitted access in Thornton Heath. CR7 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.