Fridge-freezer · your observations
Two compartments deserve two observations.
Say what changed in the fridge and what changed in the freezer, including their warnings. American-style and side-by-side models and sealed refrigerant-circuit work are outside our service.
One compartment changes before the other
Keep a separate note for the fridge and freezer, including their warnings. Suitable control or defrost work needs confirmation; regassing and sealed-system work are not offered.
The programme does not reach its usual finish
Keep the selected function and the final stage you recognised. Was there a completion indication, a warning or silence? Describe the last ordinary use instead of repeatedly recreating unsafe behaviour.
When the fitted space is tight
Mention the existing furniture front, stack or surrounding units. Access can affect the proposed work, but a householder need not move or disconnect equipment to describe it.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
At your Wallington address
Give the full service postcode and describe the actual fitted access in Wallington. SM6 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.