Oven · your observations
Name the cavity and the cooking mode.
A fan, light or clock can work while a selected cooking function fails to heat. Keep the mode symbol, temperature selection and affected cavity together rather than describing the whole oven as dead.
The chosen oven mode stays cold
Identify the mode and cavity and say which ordinary functions still respond. Heating and switching may require assessment. A running fan or illuminated clock does not confirm a sound heating circuit.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
Where previous work is relevant
Retain any actual invoice or reference and explain what changed afterwards. A returned symptom may need a new assessment rather than the same assumed explanation.
Before discussing a replacement
Retain the existing unit reference and fitted arrangement. A similar width or brand badge does not establish that a new product is compatible with existing connections.
At your South Croydon address
Give the full service postcode and describe the actual fitted access in South Croydon. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.