ATAG Oven · your observations
Name the cavity and the cooking mode.
A fan, light or clock can work while a selected cooking function fails to heat. Keep the mode symbol, temperature selection and affected cavity together rather than describing the whole oven as dead.
The chosen oven mode stays cold
Identify the mode and cavity and say which ordinary functions still respond. Heating and switching may require assessment. A running fan or illuminated clock does not confirm a sound heating circuit.
The programme does not reach its usual finish
Keep the selected function and the final stage you recognised. Was there a completion indication, a warning or silence? Describe the last ordinary use instead of repeatedly recreating unsafe behaviour.
When someone else used it last
Keep their description of the setting and result. A direct observation is often clearer than a later guess about which component might have failed.
Before ordering a part
Let the actual product and proposed work be checked. A generic fault phrase or a warning from another model cannot confirm a component order or stock position.
The ATAG reference
Retain the complete ATAG label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
At your Coulsdon address
Give the full service postcode and describe the actual fitted access in Coulsdon. CR5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.