ATAG Oven · your observations
Name the cavity and the cooking mode.
A fan, light or clock can work while a selected cooking function fails to heat. Keep the mode symbol, temperature selection and affected cavity together rather than describing the whole oven as dead.
The chosen oven mode stays cold
Identify the mode and cavity and say which ordinary functions still respond. Heating and switching may require assessment. A running fan or illuminated clock does not confirm a sound heating circuit.
A dark panel or an unresponsive control
State whether any display or light remains on. Note a recent power interruption if one occurred. Keep electrical covers closed; an enquiry does not require live testing or measurements.
Before sending a picture
Check that the display or normal fitted position is in focus and personal paperwork is outside the frame. A useful picture does not require an unsafe demonstration.
If some functions still work
List the functions separately, including the one that changed. A working light, fan or display is an observation rather than proof that the rest of the appliance is sound.
The ATAG reference
Retain the complete ATAG label and product ending, with the actual appliance type. A badge can cover different or historical products; it does not confirm current production, parts stock or acceptance of all models.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.